Multi-channel
Meet customers on the channels they already use. The agent works across WhatsApp, web chat, telephony, and Microsoft Teams, so people can discover events and buy tickets through whichever conversation suits them.
Sell tickets in conversation, around the clock. tixity Agent is an AI concierge that handles event discovery, seat booking, and checkout across WhatsApp, web chat, telephony, and Teams, with seamless handoff to your team.
Meet customers on the channels they already use. The agent works across WhatsApp, web chat, telephony, and Microsoft Teams, so people can discover events and buy tickets through whichever conversation suits them.
Guide buyers to the right seat in conversation. AI-powered seat selection with a seatmap display helps customers choose where they sit through chat, bringing the storefront experience into the channels they prefer.
Let customers buy without leaving the conversation. A full purchase flow runs through natural chat, from finding an event to paying for it, so booking happens in the same thread where the question started.
Hand off to a person the moment it is needed. Seamless escalation passes the full conversation context to a human agent, so customers never repeat themselves and your team picks up exactly where the AI left off.
An AI ticketing assistant is a conversational agent that handles event discovery, seat booking, and ticket purchases through natural chat. tixity Agent runs across WhatsApp, web chat, telephony, and Microsoft Teams, with AI-powered seat selection and a full conversational checkout, so customers can buy without leaving the conversation.
Yes. tixity Agent supports seamless human escalation with full context preserved, so a person can step in whenever a conversation needs it. Customers never repeat themselves, and your team picks up exactly where the AI left off across every channel.
Let's build something extraordinary together.